Warranty

Warranty – guarantee – goodwill

  • Target group: warranty employees of sales partners
  • Training period: 1 day
  • Participants: maximum 12 people
  • Training fee: None
  • Location of training: Hanover
  • Catering included
  • At the end of the training, all participants receive a ContiTech training certificate

Contents of the training

  • Warranty – guarantee – goodwill settlement
    - Difference between warranty, guarantee and goodwill
    - 5-year product guarantee
  • Getting to know the legal regulations
    - General information
  • Getting to know ContiTech warranty claims
    - What is needed for carrying out a warranty claim
    - Warranty expiration/process
  • Practical exercises for evaluating damaged parts
    - Timing belt damage patterns
    - V-belts, multi V-ribbed belts damage patterns
    - Water pump damage patterns
    - Torsional vibration damper damage patterns
  • Tour of plant and test laboratory
    - Timing belt production
    - Timing belt material testing
Warranty

Warranty